Complaints

"It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to service@rolio.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www. webwinkelkeur .nl/kennisbank/consumenten/geschil .

Consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform."